Business Process Effectiveness

BPO

Training Program Outline

  • Communication Skills Training
  • Effective Time Management
  • English Language Training
  • Voice and Accent Neutralization
  • Cross Cultural Training
  • Customer Service Training
  • Corporate Etiquette
  • Telephone Etiquette
  • Email Etiquette
  • Business Writing

Training Program Outcome

  • Communication Skills Training helps you to

    • Understand different methods of communication
    • To enable the participants to develop their interpersonal competence that will help them to prepare for the communicative challenges of the workplace.
    • Learn how to transfer information clearly and concisely according to the needs of your audience
  • Effective Time Management for Planning and Execution
  • Voice and Accent Neutralization Training will help you  to communicate with your offshore customers using a neutral accent, thus enhancing customer's experience and satisfaction
  • Cross Cultural Training helps you to understanding of cross-cultural differences, overcome language, remote working, and cultural barriers.
  • Customer Satisfaction: Understanding Customer Service
  • Dealing with different kinds of customers

    • How to handle irate customers
    • How to handle tough/abusive customers
  • Top Strategies to Get An Angry Customer to Back Down
  • Effective Complaints Handling
  • How to attract new customers
  • Sealing and Closing the Deal
  • Personal Grooming through Corporate, Telephone and Email Etiquette
  • Business Writing will help you to

    • Expand your range of language when writing business documents
    • organise your ideas and conclusions coherently when writing
    • Develop a professional written style when writing
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